Cresta Raises $21M, Want to Teach Call Center Agents to Close The Deal using AI
1 min readFeb 19, 2020
Silicon Valley-based startup Cresta has raised US$21 million in funding from investors including Greylock Partners and Andreessen Horowitz (a16z)
Why it special? It uses AI to teach customer service workers and salespeople on how to close the deal. It is focused on using AI suggestions to help workers make the most of an individual call or chat session and lean on what’s worked well for past interactions that were deemed successful.
The AI platform helps customer care executives quickly identify the frequent behavior and needs of the person they interact with like FAQ
